| How do I
return my eGig Product? |
The first step to returning any product
is to contact eGig Customer Service and obtain a Return Material
Authorization (RMA) number by calling (888) 220-4020. eGig cannot
accept any product without an RMA number on the outer package.
|
| How will
eGig Customer Service help me? |
A Representative of eGig Customer
Service will work with you to resolve the problem. If the problem is
not resolved and Customer Service verifies that the product is
defective and is within the Warranty period, they will have the RMA
department issue you an RMA number to place on the outer package of
the product. eGig cannot accept any product without an RMA number on
the outer package.
|
| How do I
contact eGig Customer Service? |
Contact eGig Customer Service by calling
(888) 220-4020.
|
| Do I need
to send the box, manuals, disks and power adapter when returning a
product to eGig? |
Yes, please include everything that came
with the product when you return it. When the product is shipped
back to you, the accessories will be, also.
|
| Who is
responsible for shipping? |
To eGig:
The customer is
responsible for shipping the defective unit to eGig, including:
brokerage, taxes, customs, and duties incurred.
From
eGig:
For products that are under warranty:
- Continental United States and Canada - eGig will ship
the replacement unit to you by UPS ground. If you want to expedite
shipping, you will be responsible for the expedited shipping
charge and will be asked to provide a credit card or a shipper's
account number for the expedited shipping charge.
- International - International customers are responsible
to pay the return shipping charge, including: brokerage, taxes,
customs, and duties incurred. You will be asked to provide a
credit card or a shipper's account number for the return shipping
charges.
For products that are not under warranty:
- The customer is responsible for shipping the unit to and from
eGig, including: brokerage, taxes, customs, and duties incurred.
You will be asked to provide a credit card or a shipper's account
number for the return shipping charges.
|
| What is
the turn-around time for eGig to return a replacement product?
|
Replacement or repaired equipment is
normally shipped within 2-4 weeks after eGig receives your defective
product. If unexpected delays occur you will be contacted by an eGig
representative.
|
| How does
eGig determine whether my product is under warranty? |
If you have not registered your product,
you will need to provide proof of purchase (a receipt, invoice, or
packing slip).
|
| What is
the procedure for a refund? |
Products may be returned to eGig
Corporation under the following circumstances:
- Return with Restocking Fee: Like-new products
may be returned for a refund, minus a restocking fee (see table
below). No damaged or incomplete equipment may be returned for
refund. Equipment that has been in the customer's possession for
more than 90 days is not considered to be in like-new condition,
even if the customer has never used it.
| 1-29 days |
15% |
| 30-59 days |
20% |
| 60-90 days |
25% |
|
| Is damage
from a thunderstorm covered by the eGig warranty? |
eGig's product warranty does not cover
accidents or disasters. This includes thunderstorms.
|
| How do I
contact the Return Materials Authorization (RMA) department?
|
Contact eGig Customer Service and obtain
an Return Material Authorization (RMA) number by calling (888)
220-4020.
|
| Once my
unit is replaced, does the Warranty start all over? |
No. The Warranty continues from the
original date of purchase.
|